Our mission

“The Riôtel Hospitality Group is committed to providing, through innovative policies, a quality experience that exceeds industry standards. We ensure the satisfaction of our guests by capitalizing on the expertise, initiative and creativity of our staff to the benefit and comfort of our guests.”

Our quality policy

“The Riôtel Hospitality Group wants to ensure that guest requirements are always met within agreed timelines by having our staff ask themselves the following question:
HAVE I MADE EVERY EFFORT TO SURPRISE AND DELIGHT RIÔTEL GUESTS TODAY?”

Our values

Our commitment to exceeding the expectations of our guests and complying with our quality policy rests on the following values:

• Responsibility: Hotel staff and management are committed to being thoughtful and courteous, to doing their job well and to being aware of the consequences of their actions.
• Empathy: Hotel staff and management are able to put themselves in guests’ shoes and to consider things from their perspective.
• Integrity: Hotel staff and management are honest and comply with hotel principles and values.
• Innovation: Hotel staff and management are committed to improving the organization on an ongoing basis as well as to developing new work methods, new products and new markets.
• Team spirit: Hotel staff and management are committed to working together in compliance with hotel principles and values.

In Gaspésie, the tourism industry is committed to offering visitors a quality tourism experience and to promoting guest satisfaction. Our quality policy is to offer services to our guests that are adapted to their needs and that meet their expectations. More specifically, this policy is based on the following principles:

• Comply with and enforce the rules and regulations pertaining to our sector of activity, the tourism industry good conduct code and the quality standards for hotels.
• Provide clear, precise, complete and accurate information to our guests and staff in all promotional and administrative communications.
• Get to know our guests as well as possible in order to provide quality services that fully meet their needs and expectations.
• Promote personal qualities such as empathy, courtesy, attentiveness, honesty, confidentiality and diligence to earn the respect of our guests and staff at all times.
• Maintain facilities and equipment for our guests that are clean, appropriate, in perfect working condition and that meet applicable safety standards.
• Promote regional products and Gaspesian culture.
• Encourage the preservation of natural resources and implement procedures promoting responsibility towards our natural and human heritage.
• Provide opportunities for staff members to improve their professional skills.

To support our quality policy, we have established the following goals:

• Respect our contractual obligations at all times, without delay.
• Establish rigorous quality controls to ensure uniformity in service delivery.
• Respond promptly to guests’ complaints and address them to their satisfaction.

Riôtel Hospitality Group management is committed to continually improving the effectiveness of its quality system and to ensuring that this policy is understood, implemented and applied at all levels of the organization.