Our Privacy Policy complies with the laws in force in Quebec, particularly Bill 25, the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1), as well as the principles of the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Last update: November 2025

The Riôtel Hospitality Group attaches great importance to the protection of your personal information. This policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable laws in Quebec, including Act 25 and the Act respecting the protection of personal information in the private sector.

By using our services, our website, or communicating with us, you agree to the terms of this policy.

The Privacy Officer is responsible for ensuring compliance with this policy and applicable laws.

Name: Lucie Dumas
Position: Vice President, Sales & Marketing
Email: ldumas@rioux.ca
Adress: 119, St-Pierre, Matane, Qc, G4W 2B6

You may contact this person with any questions, complaints, or requests to access your personal information.

We only collect information that is necessary to provide our services and manage our activities.

The types of information we may collect include:

• First and last name and contact information (address, email, phone number)
• Billing and payment information
• Information related to a job or job application
• Information collected automatically when using our website (IP address, browsing data, cookies)

We obtain this information directly from you, except in cases permitted by law.

Your personal information may be used to:

• Provide our products and services
• Respond to your requests or communications
• Manage customer relations and track satisfaction
• Improve our services and digital platforms
• Comply with our legal and contractual obligations

We will never use your personal information for other purposes without your consent.

We may disclose your personal information:

• To our employees or service providers when necessary to fulfill the mandate entrusted to them
• To third parties when required by law (e.g., government authorities, law enforcement)

Under no circumstances do we sell or exchange your personal information to third parties.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Once this period has elapsed, the information is securely destroyed, deleted, or anonymized.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from loss, theft, unauthorized access, disclosure, or alteration.

In accordance with the law, you have the following rights:

• To access your personal information
• To request that it be corrected if it is inaccurate
• To withdraw your consent to the use or disclosure of your personal information, subject to legal obligations
• To file a complaint with the Commission d’accès à l’information du Québec

All requests must be addressed to the person responsible for the protection of personal information.

Our website uses cookies to improve your browsing experience, analyse traffic, and personalize content. You can configure your browser to refuse cookies, but some features may be limited.

We may update this privacy policy from time to time to reflect legislative or technological changes. The most recent version will always be available on our website, with the date of the update.

If you have any questions or requests regarding this policy, please contact:
Lucie Dumas
Email : ldumas@rioux.ca